Christian Bartelheimer, University of Göttingen

Daniel Beverungen, Paderborn University

Sara Hofmann, University of Agder

Lysanne Lessard, University of Ottawa

This topical collection examines how digital transformation and service shape contemporary information systems, particularly focusing on value creation across organizational boundaries through digital technologies, platforms, and ecosystems. The collection seeks theoretically grounded research that goes beyond broad claims about digital transformation to instead examine how IT artifacts are designed and applied to enable value co-creation in service contexts.

The collection prioritizes submissions that explicitly analyze IT artifacts rather than treating them as black boxes, showing how these artifacts shape and are shaped by organizational digital transformation. Research should be grounded in IS literature and address relevant gaps for both theory and practice, with particular interest in inter-organizational and platform-based service scenarios relevant to Electronic Markets.

Appel publié par Electronic Markets. Voir l'appel sur le site de l'éditeur. Fiche de l'appel sur kerostig.

Potential topics

• Digital transformation and service in information systems
• Design and application of IT artifacts for value co-creation
• Smart service systems and ecosystems at multiple levels (communities, organizations, inter-organizational arrangements, platforms, data spaces, society)
• Customer relations, value propositions, and service exchange enabled by digital technologies
• Role of digital technologies in real-world service scenarios
• Inter-organizational contexts such as service networks, digital platforms, data spaces, and business ecosystems
• Digital technologies in established organizations, start-ups, public-sector organizations, and communities
• Generative AI and large-scale artificial intelligence in service and digital transformation contexts
• Digital responsibility in digital transformation

Timeline

• Invalid DateTime: Submission deadline

Cristina Mele, University of Naples Federico II

Francesco Polese, University of Salerno

Jim Spohrer, International Society of Service Innovation Professionals

Bård Tronvoll, Karlstad University

This topical collection addresses how service research must evolve in response to digital transformation and emerging technologies such as artificial intelligence, augmented reality, the internet of Things, and blockchain. The collection examines how technology enables value co-creation among diverse actors and shapes service ecosystems where human and non-human participants interact.

The collection invites research exploring how technological advances create market emergence, institutional change, and new service platforms. It welcomes original contributions from diverse methodological approaches including conceptual, qualitative, and quantitative studies, case studies, and position papers that advance understanding of service dynamics in digitally transformed contexts.

Appel publié par Electronic Markets. Voir l'appel sur le site de l'éditeur. Fiche de l'appel sur kerostig.

Potential topics

• Service research and digital transformation
• Human-machine interactions and robots in value co-creation
• Technologies as enablers of market emergence and transformation
• Technologies and market shaping and market viability
• Phygital customer journey and metaverses
• Service research in complex industry settings (e.g., Industry 4.0)
• Business models to manage networks and service systems
• Emergence and institutionalization in service eco-systems
• Application of service-dominant logic to networks and markets
• Advances in combining network theory and service science

Timeline

• Invalid DateTime: Submission deadline

Appel publié par Computers & Industrial Engineering. Voir l'appel sur le site de l'éditeur. Fiche de l'appel sur kerostig.

Timeline

• October 31, 2026: Full paper submission deadline